Snow joke that a year on I haven't had a refund from Expedia

Months after bad weather cancelled our flights it is still "being processed"I have been waiting for a refund from Expedia for 12 months. At the end of last year I was caught in the snow storm in which flights from Gatwick (among many other airports) were cancelled. Over a number of days my flight was cancelled several times and I was forced to re-book out of Heathrow. The carrier, British Airways, telephoned Expedia while I was at Gatwick Airport, and I was told that I would receive a refund from Expedia. For a year I have been in correspondence with Expedia, which acknowledges that it has, indeed, been in contact with British Airways and a "refund is due" to me, but is "still being processed". The amount of time and money that I have spent is now far in excess of this refund. SC, ItalyKeen readers of this column will notice that Lisa Bachelor has recently returned to the fray after spending a year on maternity leave. Just before she left, she dealt with a number of complaints about E